(1) These General Terms and Conditions (GTC) apply to all contracts for events organized by Luisa & Stefano Razeto TeamRazzo GbR, represented by the managing directors Luisa & Stefano Razeto, Emsdetter Str. 10, 48268 Greven, telephone:00494783848, email: info@teamrazzo.com ("Provider") and the customer ("Customer"or "Participant"). These include, in particular, sports camps at various locations, clinics, and day workshops within the EU, as well as Premium and VIP coaching services arranged via the Skool platform. Unless otherwise specified, these are collectively referred to below as "events."
(2) The Provider offers exclusively sports coaching and training services. Travel services (travel, accommodation, meals, transfers) are not offered or arranged. Contracts for travel and accommodation services are concluded exclusively between theParticipants and the respective third-party providers. The Provider does not act as a tour operator.
(3) Medical, therapeutic, or physiotherapeutic services are expressly not part of the services offered.
(4) Deviating terms and conditions of the Customer are not accepted. This also applies if the Provider does not expressly object to their inclusion.
(5) The General Terms andConditions apply both to consumers in accordance with § 13 BGB (German CivilCode) and to entrepreneurs in accordance with § 14 BGB. The Customer is a consumer insofar as the purpose of the ordered deliveries and services cannot be predominantly attributed to their commercial or self-employed professional activity. In contrast, an entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding the contract, is acting in the exercise of their commercial or self-employed professional activity.
(1) Sports camps: The sports camps exclusively include sports training, coaching, and, if applicable, admission to training facilities. Travel services (travel, accommodation, meals, transfers) are not included in the scope of services and must be booked by the Participants themselves or through third-party providers.
(2) Clinics/day workshops:These include sports day workshops, the content of which is designed by the Providerand taught on site. These are exclusively sports coaching and training courses.
(3) Premium and VIP coaching services: These are arranged via the Skool platform and include individual coaching services that take place exclusively online. The online coaching sessions are organized via Calendly and Google Meets, with no face-to-face events taking place. No individual treatment or healing contract is concluded.There are no guarantees of success.
(4) The Provider does not act as a tour operator and does not offer travel services. Contracts for travel, accommodation, and other travel components are concluded exclusively between the Participants and the respective third-party providers.
(5) The Provider accepts no liability for services provided by third-party providers. This applies in particular to travel, accommodation, meals, and transfers.
(1) The presentation and advertising of events on the website or in the Provider's advertising do not constitute a binding offer to conclude a contract.
(2) The Customer books a date for participation in an event. A booking can be made via the Provider's website. The Customer's booking is binding.
(3) In any case, the contract is only concluded when the Provider confirms the Customer's booking. With the booking confirmation or in a separate email, the contract text (consisting of the booking, terms and conditions, and booking confirmation) is sent to the Customer by the Provider on a permanent data carrier (email or paper printout) (contract confirmation). The contract text is stored in compliance with data protection regulations.
(4) The Provider is entitled to reject a contract without giving reasons if the necessary relationship of trust cannot be expected or if the Provider cannot or is not allowed to perform due to its specialization or for legal reasons. In this case, the Provider's fee claim for the services rendered up to the point of rejection remains valid.
§ 4 Content and performance of services
(1) The subject of the service is the provision of an agreed service (service contract) and not the achievement of a specific success (no contract for work). The commissioned services are considered to have been rendered when the events or services have been carried out. The subjectively expected success of the Customer is not promised or guaranteed.
(2) In their own interest, the Customers undertake to provide all relevant information truthfully and completely and to actively participate in the events.
(3) The Provider renders its services to the Customer by applying its knowledge and skills in the above-mentioned areas.
(4) In particular, no medical consulting services are provided. The Provider's services are not intended to cure or alleviate illnesses or their symptoms and do not include individual consultation in the event of illness. In the event of illness-related symptoms, the Customer must consult their doctor or alternative practitioner.
(5) All of the Provider's documents are protected by copyright. This applies to content on the Provider's website, lectures, presentations, scripts, and other documents. The Customer is not authorized to reproduce, distribute, or publicly reproduce such documents. The Customer is also not entitled to make image, film, or sound recordings of the services without the express permission of the Provider. The Customer undertakes to use the information materials, reports, and analyses created by the Provider in the context of the events for their own purposes only. They receive the non-exclusive and non-transferable right of use to these. The parties are free to enter into agreements that deviate from this.
(6) The Provider is entitled to document and record all events. This includes the creation of video, audio,and photo materials made during the event. By participating in the event, the Customer declares their consent to the recording and use of the material by the Provider.However, the Customer has the right to object to the recording and use of the material. The Customer's objection must be received by the Provider in writing or by email before the start of the event. The Provider will take the Customer's objection into account and ensure that the Customer does not appear in the recordings. The recorded materials may be used by the Provider for internal purposes, as well as for marketing and advertising purposes. This includes, in particular, publication on websites, in social media, in brochures, and other advertising materials of the Provider. The Customer is not entitled to remuneration or other compensation for the use of the recorded material by the Provider. The Provider undertakes to treat personal data collected in the course of the recordings in accordance with the statutory data protection regulations. The Provider shall inform the Customer about the planned recordings before the start of the event and ensure that the Customer has the opportunity to reconsider their participation in light of these conditions and to object if necessary.
(7) The services are based on cooperation and mutual trust. The Customer is not obliged to implement the recommendations given.
(8) The Customer is fully responsible for their own physical and mental health during the events. The Customer acknowledges that all steps and measures taken by them within the scope of the event are their own responsibility. They further acknowledge that their non-cooperation may lead to an impairment of the service provision.
(9) The Provider may use subcontractors to any extent to provide the services, unless otherwise agreed between the parties.
(10) The Provider is entitled to cancel the events if the Provider or a third party service provider engaged by the Provider is prevented from performing, e.g., due to riots, strikes, lockouts, natural disasters, severe weather, traffic disruptions, epidemics, pandemics, or illness, which prevent the Provider or the third party from holding the event on the agreed date through no fault of their own. In this case, the Customer shall not be entitled to claim damages.
(11) In the event of cancellation by the Provider, theProvider shall offer the Customer an alternative date. If no agreement can be reached on an alternative date, the remuneration already paid shall be refunded to the Customer. The refund shall only cover the amount actually received by the Provider, i.e. minus the costs and fees incurred for the payment method chosen by the Customer.
(12) The illustration and description of the event and any event location on the Provider's website are for illustrative purposes only and are approximate. No guarantee is given for complete compliance.
(13) The Provider is entitled to adjust the content or schedule of the events for technical reasons, for example if there is a need to update or further develop the content, provided that this does not result in a significant change to the content and the change is reasonable for the Customer.
(14) The Provider is entitled to change the location and time of the announced event, provided that the Customer is notified of the change in good time and it is reasonable for the Customer.
(15) The Customer is responsible for providing a correct email address and checking their emails regularly.
(16) The Customer is obliged to provide the Provider with all materials, documents, links, access details, images, and other details required for the event.
§ 5 Conditions of participation
(1) Participants are obliged to have their fitness for sport medically assessed on their own responsibility. The Provider accepts no liability for damage to health resulting from insufficient fitness for sport.
(2) Participation in events is at your own risk. The Provider recommends taking out accident and liability insurance.
(3) Participation in sporting events requires that the Participant has sufficient swimming skills.
(4) Participation in our sporting activities (in particular camps, clinics, workshops, and coaching services) requires that the Participant can swim confidently and has the necessary basic swimming skills. This means that the Participant must be able to swim at least 200 meters freestyle and move confidently in the water.
§ 6 Payment
(1) Payment is due immediately upon conclusion of the contract using the payment methods specified in the invoice or on the website, without deduction.
(2) Unless otherwise agreed, the Customer is only entitled to the provision of services on the agreed date if payment has been made in advance.
(3) If the Customer is in default of payment, the provider is entitled to charge reminder fees and default interest at the legally permissible rate.
(4) All prices quoted by the Provider are gross prices including statutory sales tax.
§ 7 Cancellation
(1) Cancellation of participation in camps, clinics, workshops, or other on-site coaching services is possible at any time in writing. The cancellation must be received by the Provider in writing or by email.
(2) Cancellation of camps(multi-day events abroad):
a. For cancellations up to45 days before the start of the event, 20% of the participation fee is due.
b. For cancellations between44 and 30 days before the start of the event, 40% of the participation fee is due.
c. For cancellations between29 and 14 days before the start of the event, 70% of the participation fee is due.
d. For cancellations between13 and 7 days before the start of the event, 90% of the participation fee is due.
e. For cancellations 6 days or less before the start of the event or in case of no-show, the full participation fee of 100% is due.
(3) Cancellation of clinics/day workshops:
a. For cancellations up to14 days before the start of the event, 30% of the participation fee is due.
b. For cancellations between13 and 7 days before the start of the event, 60% of the participation fee is due.
c. For cancellations 6 days or less before the start of the event or in case of no-show, the full participation fee of 100% is due.
(4) Cancellation of individual coaching sessions/VIP services on site:
a. Cancellation is free of charge up to 72 hours before the agreed date.
b. After that, the full fee is due.
(5) As the camps are international events with a limited number of Participants, binding costs are incurred at an early stage (e.g., training venues, local infrastructure, personnel and organizational costs), which cannot be compensated for, or only partially compensated for, in the event of short-term cancellations.
(6) The Participant reserves the right to prove that the Provider has incurred no or less damage.
(7) A suitable replacement Participant may be named until the start of the event. The replacement Participant must meet the conditions of participation for the event and be accepted by the Provider.In this case, the participation fee will be transferred to the replacement Participant, and any cancellation fees will be waived.
(8) In the event of absence without cancellation or only partial participation in a booked event, there is no entitlement to a refund of the fee agreed for the event, either in full or in part.
§ 8 Term and termination
(1) The term of the contract is based on the booked event and the agreed period. For one-off events such as sports camps, clinics, or day workshops, the contract ends automatically at the end of the event.
(2) For ongoing services, such as Premium and VIP coaching services, the term is specified inthe respective contract. Unless otherwise agreed, the minimum term is 1 month.
(3) Termination of ongoing services must be made in writing and is possible with a notice period of 4 weeks to the end of the agreed term. If termination is not made in due time, the contract is automatically extended by the originally agreed term, but by a maximum of one additional month.
(4) The right to extraordinary termination for good cause remains unaffected. Good cause shall be deemed to exist in particular if the Participant violates essential contractual obligations or repeatedly violates rules of conduct despite warnings.
(5) Terminations must be made in writing and sent to the Provider's address specified in the contract. Transmission by email is also considered written form, provided that the Provider's email address is used.
§ 9 Warranty
(1) The Provider endeavors to perform all activities with the utmost care and in accordance with recognized knowledge and principles. All recommendations and analyses are made to the best of our knowledge and belief.
(2) The Provider does not guarantee the effectiveness of its recommendations. The success of the services is largely beyond its control and depends significantly on the cooperation of the Customer, which is why it cannot be guaranteed.
(3) Despite the utmost care, no guarantee can be given for the accuracy and completeness of the information.
§ 10 Liability
(1) The Provider is liable incases of intent or gross negligence in accordance with the statutory provisions. Liability for guarantees is independent of the degree of fault. The Provider is liable for slight negligence exclusively in accordance with the provisions of the Product Liability Act, for injury to life, limb, or health, or for breach of essential contractual obligations. However, claims for damages for the slightly negligent breach of essential contractual obligations are limited to the foreseeable damage typical of this type of contract, unless there is unlimited liability due to injury to life, limb, or health or in accordance with the provisions of the Product Liability Act. Any further liability for damages is excluded.
(2) Essential contractual obligations are those whose fulfillment is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely.
(3) If the Customer is an entrepreneur, in addition to paragraphs (1) and (2), claims for damages due to slight negligence are excluded, unless they relate to essential contractual obligations, damage resulting from injury to life, limb, or health, or guarantees, or claims under the Product Liability Act are affected.
(4) In the event of dataloss, the Provider shall only be liable for damage that would also have occurred if the Customer had created data properly and regularly in a manner appropriate to the risk.
(5) The Provider accepts no liability for the achievement of specific goals or results. The success of the services depends largely on the active cooperation and implementation by the Customer.
(6) The Provider's program isa preventive program and does not constitute medical diagnosis or treatment.The consultation is based on the information provided by the Customer. It is expressly pointed out that a doctor or therapist must be consulted in the event of health complaints.
(7) Unless expressly agreed otherwise, the Customer's claims for warranty and damages, with the exception of claims arising from tort, shall become time-barred within the statutory limitation period.
§ 11 Data protection
(1) The Provider collects, processes, and uses Participants' personal data exclusively within the framework of the statutory provisions of data protection law.
(2) Further information on data protection can be found in the Provider's privacy policy: https://www.teamrazzo.com/lagals/terms-and-conditions
§ 12 Statutory right of withdrawal for consumers
(1) Consumers are generally entitled to a statutory right of withdrawal from the contract if it was concluded outside of business premises or via means of distance communication. The following withdrawal policy applies in this regard.
(2) According to § 312g (2)No. 9 BGB, a right of withdrawal is excluded for contracts for the provision of services in connection with leisure activities if the contract provides for a specific date or period for the provision of services. This means that there is no right of withdrawal for events with a fixed date.
(3) Entrepreneurs are not entitled to a statutory right of withdrawal from the contract.
Right of withdrawal:
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us, Luisa &Stefano Razeto TeamRazzo GbR, represented by the managing directors Luisa &Stefano Razeto, Emsdetter Str. 10, 48268 Greven, telephone: 00494783848, email: info@teamrazzo.com, by means of a clear statement(e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us),without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties, and functionality.
If you have requested that the services should commence during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the point in time at which you inform us of the exercise of the right of withdrawal with regard to this contract, compared to the total scope of the services provided for in the contract.
Sample withdrawal form:
(If you wish to withdraw from the contract, please fill out this form and return it to us.)
To: Luisa &Stefano Razeto TeamRazzo GbR, represented by the managing directors Luisa &Stefano Razeto, Emsdetter Str. 10, 48268 Greven, email: info@teamrazzo.com
– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for paper notifications)
– Date
(*) Delete as applicable.
§ 13 Final provisions
(1) The Provider is not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
(2) Amendments or additions to these General Terms and Conditions must be made in writing. This also applies to the waiver of this written form requirement.
(3) Should individually provisions of these General Terms and Conditions be or become invalid, the validity of the remaining provisions remain unaffected. The invalid provision shall be replaced by one that comes closest to the economic purpose of the invalid provision.
(4) The law of the FederalRepublic of Germany applies, excluding the UN Convention on Contracts for theInternational Sale of Goods (CISG).
(5) The place of jurisdiction for all disputes arising from or in connection with these General Terms and Conditions is the registered office of the Provider, provided that the Customer is a merchant, a legal entity under public law or a special fund under public law, or the Customer does not have a general place of jurisdiction in Germany.
München, den 20.01.2026
Recht 24/7 SchröderRechtsanwaltsgesellschaft mbH
