§1 Scope
(1) These General Terms and Conditions (hereinafter referred to as GTC) apply to all contracts concluded via our online shop for the purchase of digital and physical products, in particular online courses, digital guides, an online community on the Skool platform, merchandise, newsletters, and marketing offers, between us, Luisa & Stefano Razeto TeamRazzo GbR,
represented by the managing directors Luisa & Stefano Razeto, Emsdetter Str. 10, 48268 Greven, telephone: 00494783848, email: info@teamrazzo.com (hereinafter referred to as "Seller" or "we") and you as our customer (hereinafter referred to as "Customer" or "you"). The version of the General Terms and Conditions valid at the time of conclusion of the contract shall be decisive.
(2) We do not accept any deviating terms and conditions of the Customer. This also applies if we do not expressly object to their inclusion.
(3) The General Terms and Conditions apply both to consumers in accordance with § 13 BGB (German Civil Code) and to entrepreneurs in accordance with § 14 BGB. The Customer is a consumer insofar as the purpose of the ordered deliveries and services cannot be predominantly attributed to their commercial or self-employed professional activity. In contrast, an entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding the contract, is acting in the exercise of their commercial or self-employed professional activity.
§2 Conclusion of contract
(1) The presentation and advertising of items in our online shop do not constitute a binding offer to conclude a purchase contract.
(2) You can choose from our range of products, in particular digital and physical products, online courses, digital guides, online community on the Skool platform, merchandise, and newsletter and marketing offers.
(3) The ordering process is carried out via an external checkout and payment process. Before completing the booking, you will be shown a complete order overview detailing the price, the content of the service, and the payment obligation.
(4) By clicking on the button "complete order" (Place binding order with payment obligation), you submit a binding request to purchase the goods listed in the order overview. You can change and view the data at any time before submitting the order. However, the request can only be submitted and transmitted if you have accepted these contractual terms and conditions by clicking on the button "AGB akzeptieren" (Place binding order with payment obligation and accept the terms and conditions) and thereby included them in your request.
(5) After we receive your order, you will receive a confirmation email from us, which you can print out using the "print" function. This confirmation does not constitute acceptance of your order but merely informs you that we have received your order.
(6) The contract is only concluded when we send a declaration of acceptance, which is sent in a separate email (order confirmation). In this email or in a separate email, but no later than upon delivery of the goods, we will send you the contract text (consisting of the order, terms and conditions, and order confirmation) on a durable medium (email or paper printout) (contract confirmation). The contract text will be stored in compliance with data protection regulations.
(7) The contract is concluded in English.
§3 Customer account
(1) If required for certain digital products, it may be necessary to create a customer account. To do this, the Customer must create a simple customer account free of charge. To do this, they enter their name and email address in the registration form, choose a password of their choice, and accept these Terms and Conditions. Further data can be entered on the personal profile page after the customer account has been created. Each Customer may only register once. The Customer must be of legal age to open a customer account.#
(2) After submitting the completed registration form, the Customer will receive an automatically generated email containing a hyperlink that they can use to authenticate themselves.
(3) The Customer is obliged to choose a sufficiently secure password and to keep it secret. As soon as the Customer becomes aware or should have become aware that their password is accessible to a third party, they must change the password immediately.
§4 Delivery conditions
(1) If delivery is not possible at the time of the Customer's order, we will inform the Customer of this immediately in the order confirmation. If the product is permanently unavailable, we will refrain from issuing a declaration of acceptance. In this case, no contract will be concluded.
(2) If the product specified by the Customer in the order is only temporarily unavailable, we will also inform the Customer of this immediately in the order confirmation.
(3) We are entitled to make partial deliveries, provided this is reasonable for you.
(4) The delivery times specified by us are calculated from the time of our order confirmation, provided that the purchase price has been paid in advance (except for purchases on account). If no delivery time or a different delivery time is specified for the respective goods in our online shop, the delivery time is 3 days.
(5) Unless a delivery time is specified in the online shop, digital products are available for immediate download in the customer account, provided that the purchase price has been paid in advance.
(6) The risk of accidental loss and accidental deterioration of the goods shall pass to the Customer or a third party designated by the Customer upon delivery of the goods.
§5 Prices and shipping costs
(1) All prices quoted in our online shop are exclusive of sales tax. Due to our small business status in accordance with § 19 UStG (German Sales Tax Act), we do not charge sales tax and therefore do not show it. Prices are exclusive of any shipping costs that may apply.
(2) The shipping costs are specified in our price information in our online shop. The price, including sales tax and any shipping costs, is also displayed in the order form before you submit your order.
(3) If we fulfill your order in partial deliveries, you will only incur shipping costs for the first partial delivery. If the partial deliveries are made at your request, we will charge shipping costs for each partial delivery.
(4) If you effectively revoke your contractual declaration, you can demand reimbursement of shipping costs already paid to you (outbound shipping costs) under the statutory conditions.
(5) The goods will be shipped by mail. If you are a consumer, we bear the shipping risk.
(6) In the event of a revocation of the purchase, you shall bear the direct costs of the return shipment.
§6 Terms of payment
(1) The payment methods available in our online shop are displayed during the ordering process.
(2) You can change the payment method stored in your user account at any time.
(3) Payment of the purchase price is due immediately upon conclusion of the contract. If the due date for payment is determined according to the calendar, you will be in default if you miss the deadline. In this case, you shall pay us default interest for the year at a rate of 5 percentage points above the base rate if you placed the order as a consumer and at a rate of 9 percentage points above the base rate if you placed the order as an entrepreneur.
(4) The obligation to pay default interest does not exclude us from asserting further claims for damages caused by default.
§7 Retention of title
The delivered goods remain our property until the purchase price has been paid in full.
§8 Right of use
(1) The Customer does not acquire ownership of digital content, but rather a simple, non-transferable right of use to use the digital content offered for exclusively personal use in the manner offered in each case.
(2) The Customer is entitled to download the purchased digital content once, to use it exclusively for personal use, and to copy it to their own devices. The Customer is not permitted to change the content or editorial content of digital content, copy it for third parties, make it publicly available, post it on the Internet or other networks for a fee or free of charge, imitate it, print it out, resell it, or use it for commercial purposes.
(3) The option to re-download digital content by the provider is voluntary. The provider is entitled to temporarily or permanently change, interrupt, or completely discontinue the download option at any time. In addition, the provider is entitled to delete individual digital content from the customer account if there is an important reason. This is the case, for example, in the event of disputes about possible legal violations. Digital content that has already been downloaded to the Customer's own storage location is excluded from the possibility of deletion.
(4) The granting of rights of use for digital content is subject to the precedent of full payment of the agreed purchase price.
§9 Online community on the Skool platform
(1) The online community is operated on the Skool platform and offers subscription-based content such as training plans, technical training, and mental training.
(2) The payment and usage agreement is concluded via the Skool platform. We are exclusively providers of training and coaching services.
(3) Use of the online community is only possible for the duration of the subscription. The Customer's right of use expires at the end of the subscription.
(4) The technical availability and functionality of the Skool platform are additionally subject to its terms of use.
§10 Premium and VIP coaching
(1) We offer individual sports coaching services that include written technical feedback, personalized training adjustments, calls, and support via messaging.
(2) These services are expressly not medical, therapeutic, or physiotherapeutic services and do not replace medical or specialist medical advice. The Customer is responsible for their own health and physical condition. The Customer is responsible for implementing the training and coaching recommendations.
(3) The coaching services are provided by agreement and individual consultation.
§11 Warranty
(1) We are liable for material defects or defects of title in delivered items in accordance with the applicable statutory provisions, in particular §§ 327d ff. and 434 ff. BGB (German Civil Code). The limitation period for statutory claims for defects is two years and begins with the delivery of the goods. If you are an entrepreneur, the warranty period for goods delivered by us is 12 months.
(2) Any seller's warranties given by us for certain items or manufacturer's warranties granted by the manufacturers of certain items are in addition to the claims for material defects or defects of title within the meaning of paragraph (1). Details of the scope of such warranties can be found in the warranty conditions that may accompany the items.
(3) The provider or manufacturer shall make any necessary updates (in particular functional updates and security updates) available to the Customer in accordance with § 327f I 3 No. 2 BGB (German Civil Code). The provider shall inform the Customer of the availability of such updates. Customers are obliged to install updates that affect the security and functionality of the goods.
§12 Liability
(1) Claims for damages by the Customer are excluded. This does not apply to claims for damages by the Customer arising from injury to life, limb, health, or from the breach of essential contractual obligations (cardinal obligations), as well as liability for other damages based on an intentional or grossly negligent breach of duty by the Seller, its legal representatives, or vicarious agents. Essential contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract.
(2) In the event of a breach of essential contractual obligations, the Seller shall only be liable for foreseeable damage typical for this type of contract if this was caused by simple negligence, unless the Customer's claims for damages arise from injury to life, limb, or health.
(3) The limitations in paragraphs (1) and (2) also apply in favor of the Seller's legal representatives and vicarious agents if claims are asserted directly against them.
(4) The limitations of liability resulting from paragraphs (1) and (2) shall not apply if the Seller has fraudulently concealed the defect or has assumed a guarantee for the quality of the item. The same shall apply if the Seller and the Customer have reached an agreement on the quality of the item. The provisions of the Product Liability Act shall remain unaffected.
(5) In the event of data loss, the Seller shall only be liable for damage that would also have occurred if the Customer had created data in a proper and regular manner appropriate to the risk.
§13 Data protection
Detailed information on data protection at our company, in particular on the scope of the processing of your data and your legal rights, can be found in our privacy policy at: https://www.teamrazzo.com/lagals/privacy-statement
§14 Copyright
We hold the copyright to all images, films, and texts published in our online shop. The use of images, films, and texts is not permitted without our express consent.
§15 Statutory right of withdrawal for consumers
Cancellation policy
Right of withdrawal:
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us, Luisa & Stefano Razeto TeamRazzo GbR, represented by the managing directors Luisa & Stefano Razeto, Emsdetter Str. 10, 48268 Greven, telephone: 00494783848, email: info@teamrazzo.com, of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. , we will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties, and functionality.
The right of withdrawal does not apply to the following contracts:
The right of withdrawal expires in the case of a contract for the delivery of digital content that is not stored on a physical data carrier if we have begun to execute the contract after you
Sample withdrawal form:
(If you wish to withdraw from the contract, please fill out this form and return it.)
To Luisa & Stefano Razeto TeamRazzo GbR, represented by the managing directors Luisa & Stefano Razeto, Emsdetter Str. 10, 48268 Greven, email: info@teamrazzo.com:
– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for paper notifications)
– Date
(*) Delete as applicable.
§16 Final provisions
(1) We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
(2) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you have placed the order as a consumer and have your habitual residence in another country at the time of your order, the application of mandatory legal provisions of that country remains unaffected by the choice of law made in sentence 1.
(3) If you are a merchant and have your registered office in Germany at the time of placing the order, the exclusive place of jurisdiction is the registered office of the seller. In all other respects, the applicable statutory provisions shall apply to local and international jurisdictions.
(4) Even if individual points of the contract are legally invalid, the remaining parts of the contract remain binding. The invalid points shall be replaced by the statutory provisions, if any. However, if this constitutes an unreasonable hardship for one of the contracting parties, the contract shall become invalid in its entirety.
München, den 20.01.2026 Recht 24/7 Schröder Rechtsanwaltsgesellschaft mbH
