General Terms and Conditions with Customer Information
Last Update: 8. March 2023
Table of contents
1. Validity of the GTC
The following General Terms and Conditions (hereinafter referred to as "GTC") shall apply exclusively to the business relationship between Luisa & Stefano Razeto TeamRazzo GbR (hereinafter referred to as "Vendor") and the purchaser, who is hereinafter referred to as "Customer", of the Vendor's products, goods and services (hereinafter referred to as "Products" or "Goods").
2. Ordering Process and Conclusion of Contract
By clicking on the button that concludes the ordering process, the Customer makes a binding offer to the Vendor to purchase the products in the shopping basket.3. Contract Text and Contract Language
The Vendor saves the text of the contract and makes it available to the Customers in text form (e.g. by e-mail or printed with the delivery of the order). The Customer can print the text of the contract before submitting the order to the Vendor by using the print function of his browser or the save function for web pages in the last step of the ordering process.The contractual language is English, contracts can be concluded in this language.4. Prices and Shipping Costs
All prices are final prices. The seller is subject to the sales tax small business regulation and therefore does not specify sales tax, or VAT.5. Payment Methods and Terms
When using financial institutions and other payment service providers, the terms and conditions and data protection information of the payment service providers also apply with regard to payment. Customers are requested to observe these regulations and notes as well as information within the framework of the payment process. This is particularly because the provision of payment methods or the course of the payment procedure may also depend on the agreements between the Customer and financial institutions and payment service providers (e.g. agreed spending limits, location-restricted payment options, verification procedures, etc.).The Customer shall ensure that the Customer fulfills the conditions incumbent upon the Customer, which are necessary for successful payment by means of the selected payment method. This includes, in particular, sufficient coverage of bank and other payment accounts, registration, legitimation and authorization with payment services and confirmation of transactions.PayPal - The payment is made through the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal") by means of the type of PayPal payment provided by the seller or selected by Customers. Customers are redirected directly to PayPal at the end of the order process. The terms of use of PayPal apply, which can be viewed at https://www.paypal.com/uk/webapps/mpp/ua/legalhub-full and will be communicated to the Customer during the payment process.PayPal Express - The customer pays the amount owed by means of the PayPal transaction.PayPal Plus (PayPal) - The Customer must have a PayPal account and pays the amount owed by means of the PayPal transaction process.PayPal Plus (Direct Debit) - The Customer can pay by means of PayPal's direct debit procedure even if he does not have a PayPal account. The Customer issues a SEPA direct debit mandate to PayPal. By issuing the SEPA direct debit mandate, PayPal is authorized to initiate the payment transaction, which automatically debits the Customer's bank account. The Customer will be informed about the date of the debit of the bank account (referred to as "Pre-Notification").PayPal Plus (Credit Card) - The customer can pay by credit card via PayPal even if he does not have a PayPal account. The Customers must identify themselves as a legitimate Cardholder in order to make the payment before the payment transaction is executed and the Customer's account is automatically debited.6. Purchase on account
7. Delivery, Availability of Goods
Should the delivery of the goods fail through the fault of the Customer despite three attempts at delivery, the Vendor may withdraw from the contract. Any payments made will be refunded to the Customer without delay.If the ordered product is not available because the Vendor is not supplied with this product by its supplier through no fault of its own, in particular with regard to securing the supply and a possible as well as reasonable effort on its part, the Vendor may withdraw from the contract. If no comparable product is available or if the Customer does not wish a comparable product to be delivered, the Vendor shall immediately reimburse the Customer for any payments already made.8. Promotional vouchers
Promotion Vouchers can only be accepted on the terms and conditions communicated, subject to restrictions, e.g. validity for certain product groups, frequency of use and, in particular, only within the specified time limit.Unless otherwise stated, Promotional Vouchers cannot be combined with other Promotional Vouchers.Unless otherwise stated, Promotion Vouchers can only be redeemed prior to completion of the order process.If an amount remains to be paid after a Promotional Voucher has been redeemed, this can be settled using the payment options offered by the Vendor.If a Promotion Voucher exceeds a value of goods, it will only be taken into account up to the value of the goods without any payment of the remaining amount.9. Copyright and Rights of Use
The products sold by the Vendor are protected by intellectual property rights (in particular trademark and copyright). The rights of use and exploitation are held by the Vendor or the respective rights holders. Customers commit themselves to recognize and comply with these property rights.The rights granted are limited to private use purposes and do not include business or corporate use.10. Instructions on Withdrawal
The information on the right of withdrawal for Consumers can be found in the Vendor's instructions on withdrawal.Customers can access the Vendor's instructions on withdrawal at the following Internet address: https://www.teamrazzo.com/refund-policy
11. Dispute Resolution
The European Commission provides a platform for Online Dispute Resolution (ODR), which can be accessed at https://ec.europa.eu/consumers/odr/. Consumers have the possibility to use this platform to settle their disputes.We are not willing and not obliged to participate in any dispute resolution proceedings before a consumer arbitration board.
